Legal Information for Afix Food
Terms of Service
(“Afix Food”, “AFIX FOOD AND DELIVERY SERVICES”, “we”, “us”, “our”)
1. Introduction
These Terms & Conditions (“Terms”) govern your use of the Afix Food mobile application and related services (“Platform”) operated by AFIX FOOD AND DELIVERY SERVICES, a proprietorship based in Ambikapur, Chhattisgarh, India (“Afix Food”, “we”, “us”, “our”).
By accessing or using the Afix Food user app, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
Afix Food is a city-based online food delivery app that allows you to discover restaurants, cafés and bakeries in your area, browse their menus and place on‑demand / instant delivery orders which are delivered by independent Delivery Partners. Afix Food itself does not cook, prepare or manufacture food.
2. Nature of Services
The Platform enables you to:
- view menus, prices, images and descriptions provided by independent restaurants, cafés, bakeries and other food establishments (“Restaurant Partners”);
- place orders for food items from such Restaurant Partners; and
- get those orders delivered by independent delivery partners (“Delivery Partners”) in your city/area.
Afix Food acts only as an intermediary / facilitator between:
- you and Restaurant Partners, and
- you and Delivery Partners.
Restaurant Partners are solely responsible for:
- preparing the food;
- food quality, taste, hygiene and safety;
- accuracy of menu items, descriptions, prices and food images shown for their outlet on the Platform.
Delivery Partners are independent service providers responsible for picking up and delivering orders.
Afix Food is a service provider / technology platform, not a safety provider, insurer, restaurant, or logistics company in the traditional sense.
3. Menu, Prices, Images and Descriptions
All menu items, prices, images and descriptions displayed for each restaurant on the Afix Food app are provided and set by the respective Restaurant Partner, not by Afix Food.
Afix Food only displays this information on the Platform and updates it based on the request and instructions of the Restaurant Partner.
Any food images, names, descriptions, add‑ons, options, allergen information, or similar content associated with a restaurant’s menu are created and supplied by the Restaurant Partner. Such content does not belong to Afix Food and Afix Food does not claim any ownership over it.
Accordingly:
- If there is any issue, mismatch or dispute related to menu, price, discounts, images, description, portion size or representation of the food, the primary responsibility rests with the Restaurant Partner, not with Afix Food.
- Afix Food does not make any independent guarantee or warranty regarding the accuracy or completeness of menu, prices or images for Restaurant Partners, and is not liable for errors or changes made by Restaurant Partners.
4. Eligibility & User Account
The Platform is not specifically targeted towards children. We do not recommend independent use of the Platform by children.
By using the Platform, you confirm that you are capable of entering into a contract under Indian law, or that you are using the Platform under the supervision and consent of a parent/guardian.
Account & login:
- You may be required to create an account using your mobile number with OTP and/or Google Sign-In.
- You agree to provide accurate and current information.
- You are solely responsible for maintaining the confidentiality of your account and for all activities under your account.
- You must promptly inform us of any unauthorized use of your account.
5. Information We May Collect in the App
For operating the Platform, we may collect and process the following information through the user app (details are further covered in the Privacy Policy):
- Name (for display on orders and receipts).
- Mobile number (mandatory for login and contact).
- Location/GPS (for showing available restaurants and enabling delivery).
- Email address (optional).
- Profile picture (optional).
- Future features may include referral / invite code, wallet etc.
By using the Platform, you consent to the collection and use of this information as described in the Privacy Policy.
6. Order Placement and Pricing
You may place orders only within the serviceable areas shown in the app for your location.
Menus and prices displayed in the app for each restaurant are set by the respective Restaurant Partner and may change at any time; applicable taxes on items are determined and charged by the Restaurant Partner.
Afix Food does not control or determine restaurant menu prices, discounts or images and updates them only upon instructions or requests from the Restaurant Partner.
The final payable amount generally includes:
- restaurant menu price (as set by the Restaurant Partner);
- applicable taxes (as per the Restaurant Partner and law);
- delivery charges;
- and may include a platform / convenience fee, which can vary by city, demand, time, and other operational factors.
By placing an order, you authorize Afix Food to collect the order amount on behalf of the Restaurant Partner (and applicable charges for Delivery Partners / Platform).
7. Payments, COD and Afix Wallet
Online payments are processed through third-party payment gateways such as Razorpay (and/or similar providers).
Available modes may include UPI, cards, net banking and other methods allowed by the gateway.
Cash on Delivery (COD) may be offered selectively based on factors such as area, customer history, demand, or internal risk assessment; COD availability is not guaranteed for every order or user.
Any future Afix Wallet / credits will be governed by separate wallet terms, which may allow us to modify, revoke or expire wallet balances in case of misuse, inactivity or policy changes.
Afix Food is not responsible for delays or failures in processing payments caused by third-party payment service providers or banks, but we will use reasonable efforts to assist in resolving issues.
8. User Cancellation, Restaurant/Afix Cancellation & Refund Logic
8.1 User cannot self-cancel
Once an order is successfully placed on the app, you cannot cancel the order directly by yourself via the app.
You may request cancellation, but actual cancellation will occur only if the Restaurant Partner accepts the cancellation request within the app/system.
If you request cancellation, but the Restaurant Partner does not accept that cancellation in the system, then the order will be treated as confirmed and no refund will be due.
8.2 Restaurant / Afix Food cancellation
A Restaurant Partner and/or Afix Food may cancel your order at any time before completion if the order cannot be fulfilled, including but not limited to:
- item out of stock or item unavailable;
- restaurant closed or facing operational issues;
- no Delivery Partner available;
- extreme weather, bandh, strike, road blocks, technical/system failures;
- any other legitimate practical reason due to which the order cannot be prepared or delivered.
In such cases, as the order is not fulfilled from the restaurant/Afix side, you will generally be eligible for a refund (full or partial depending on the situation, as per the policy below).
8.3 When refunds are provided
Refunds are generally considered only when the order is not fulfilled due to reasons attributable to the restaurant or the delivery/operational side, including:
- order not accepted or cancelled by the restaurant;
- no rider found and order cannot be delivered;
- order marked incomplete before pickup due to operational reasons.
If the order is cancelled solely due to the user’s request and the restaurant has not accepted the cancellation in the app, no refund will be issued.
9. Special Cases: Food Quality, Wrong Items, Incomplete Orders
9.1 Payment deducted but order not placed/confirmed
If the payment is deducted from your bank/wallet/card, but due to any reason the order is not created/confirmed in the system, we will initiate a full refund to the original payment method, typically within 3–5 working days, with processing starting automatically as soon as the failure is detected.
9.2 Food quality, spoiled food, wrong item
In case you report food quality issues (e.g., spoiled food, serious quality concern) or wrong items:
- We may request photos or other proof primarily so that the Restaurant Partner can see and verify the complaint.
- Afix Food does not unilaterally decide such quality/wrong-item complaints; the final decision lies with the Restaurant Partner.
- If, and only if, the Restaurant Partner accepts the complaint and approves a refund/compensation for that order (full or partial), Afix Food will pass that refund/compensation to you as per the restaurant’s decision.
- If the Restaurant Partner does not accept the complaint, no refund will be processed by Afix Food.
9.3 Definition of incomplete orders
Case 1 – Incomplete before pickup (pre-pickup):
An order is considered “incomplete” before pickup when:
- no Delivery Partner is assigned, or
- a Delivery Partner is assigned but cannot pick up the order for reasons like item unavailable, restaurant closed, rider not available or similar operational issues.
In these situations, the order is not actually picked up and is considered not fulfilled, and you will be eligible for a refund (full or partial, as applicable).
Case 2 – After pickup, delivery not completed:
If the order has already been picked up by the Delivery Partner but is not delivered, Afix Food will review the situation:
- If the issue is on the customer side (for example: incorrect or incomplete address; phone not answered despite multiple attempts; repeatedly wrong directions or asking the rider to move far away from the registered location beyond reasonable limits), then the order may be treated as completed/consumed for refund purposes and no refund will be issued.
- If the issue is on the Delivery Partner side (for example: accident; the rider does not go to the location at all; other verified partner-side operational issues), Afix Food may process a full or partial refund depending on the specific case and internal verification.
9.4 Cold food, delay, taste issues
Taste is subjective, and no refund is guaranteed purely for taste preference. For cold food or delayed delivery, refunds are not automatic and will be decided case-by-case considering external factors such as traffic, weather, restaurant load, and genuine operational constraints.
9.5 Refund mode and timeline
All approved refunds (online payments) will be initiated only to the original payment method used by you. While we aim to process refunds promptly, it may generally take 3–5 working days (or as otherwise displayed/communicated) for the amount to reflect in your account, depending on your bank/payment provider.
10. Delivery Rules, Wait Time and Safety
Service areas: currently Ambikapur, Chhattisgarh, with possible expansion to other cities. Deliveries are available only in those areas/pincodes which are shown as serviceable in the app at the time of placing the order.
Once the Delivery Partner reaches the customer’s delivery location (or closest reachable point), waiting time starts. The Delivery Partner and/or Afix Food may attempt to contact you multiple times (e.g., 3–5 call attempts in total, including approximately 2 final confirmation calls from Afix).
If you are not reachable / do not respond within a reasonable 10–15 minutes waiting period after the rider reaches, the order may be treated as cancelled/returned due to customer unavailability, and in such cases no refund will be provided.
Drop location and safety-driven changes:
- Default expectation is doorstep delivery where reasonably safe and permitted by society/building rules.
- However, Delivery Partner safety has priority, and the final decision on how far inside a building/area to go rests with the Delivery Partner.
- If the Delivery Partner feels that going inside the gate, climbing certain floors, or entering a particular area is unsafe (for example at night or in sensitive areas), the rider may deliver at a safer point such as the main gate, security gate, or another mutually agreed safe spot within or near the delivery location.
- If the user calls the rider far away from the registered delivery address to another location and the rider is not comfortable going there, the rider may refuse. If the user does not collect the order within the waiting time at the agreed safe spot, the order may be cancelled without refund.
Safety and accidents:
- Delivery Partners may, based on their own judgment, refuse to deliver to certain locations or at certain times if they consider the situation unsafe.
- In case of accidents or other incidents involving Delivery Partners, customers or Restaurant Partners, Afix Food may, where possible, help in basic ways such as calling an ambulance, notifying authorities, or providing information, but Afix Food does not guarantee insurance, compensation or any specific remedy for such incidents.
- All such incidents are ultimately governed by applicable Indian laws and handled by the relevant authorities (police, hospitals, government agencies etc.); Afix Food will cooperate but is not legally liable for such events beyond what is expressly required by law.
11. User Conduct and Behaviour
You agree not to:
- engage in abusive, threatening, harassing, hateful or offensive behaviour towards Restaurant Partners, Delivery Partners, Afix staff, or other users;
- provide false information, create multiple fake accounts, or misuse offers/refunds;
- use the Platform for any unlawful or fraudulent purposes;
- interfere with the operation of the Platform or attempt to gain unauthorized access.
If we detect misuse or inappropriate behaviour, we may, at our sole discretion and based on the situation, take actions including but not limited to:
- warning you;
- deleting or hiding reviews;
- restricting features;
- temporarily suspending or permanently blocking your account;
- reporting the matter to relevant authorities (e.g., police) where necessary.
Afix Food is a service provider and does not guarantee safety or compensation for any physical or verbal incidents between users, Delivery Partners and Restaurant Partners; Indian law and relevant authorities will govern such situations.
12. Ratings, Reviews and User Content
Ratings and text reviews for Restaurant Partners are allowed only for users who have actually placed and completed an order with that restaurant through Afix Food (verified order reviews).
Users who have not placed an order with a particular restaurant will not be able to review that restaurant.
User-generated content rules:
- You must post honest and factual reviews based on your own experience.
- You must not post: abusive, hateful, defamatory, obscene, misleading, promotional/spam or illegal content, or content that violates any third-party rights.
Afix Food may, at its discretion, edit, hide, or remove any user content that violates these Terms or applicable laws, and may restrict or terminate accounts in case of serious or repeated violations.
By submitting content (ratings, reviews, comments, etc.) on the Platform, you grant Afix Food a worldwide, non-exclusive, royalty-free license to use, reproduce, modify (for formatting/translation), display and distribute such content on the Platform and in our communications and marketing materials.
(A separate Content / Review Policy will further detail these rules.)
13. Offers, Promotions, Referral and Misuse
Afix Food may run offers, discounts, referral programs, wallet credits and other promotions from time to time. Each such offer may have specific additional terms, which will apply along with these Terms.
Afix Food reserves the right, at its sole discretion, to:
- modify, withdraw, or cancel any offer or promotion;
- reverse or withhold benefits (such as coupons, credits, referral bonuses) in case of misuse, fraud, suspicious activity, multiple fake accounts, or other violations;
- suspend or block accounts involved in such misuse.
14. Intellectual Property
All intellectual property rights in and to the Platform, including but not limited to the Afix Food name, logos, app design, text, graphics, software, and other content, are owned by or licensed to AFIX FOOD AND DELIVERY SERVICES.
You are granted a limited, non-exclusive, non-transferable, revocable license to use the app and services for your personal, non-commercial use in accordance with these Terms.
You must not copy, modify, distribute, reverse engineer or create derivative works from any part of the Platform, except as expressly allowed by law.
15. Third-Party Services and Links
The Platform may include links to third-party websites, apps, payment gateways or services. Such third-party services are not under the control of Afix Food, and we are not responsible for their content, terms, privacy practices or actions.
Your use of any third-party services is at your own risk and subject to such third parties’ terms and policies.
16. Limitation of Liability
To the maximum extent permitted by law:
- Afix Food shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising out of or related to your use of the Platform.
- Our total aggregate liability, whether in contract, tort or otherwise, for any direct damages arising out of or related to a specific order shall be limited to the total amount paid by you for that order.
Afix Food is not responsible for:
- food quality, taste, hygiene or safety, which are the responsibility of Restaurant Partners;
- any acts or omissions of Delivery Partners that are beyond our reasonable control;
- accidents, injuries, assaults or other incidents occurring between users, Delivery Partners and Restaurant Partners; these are governed by Indian law and handled by relevant authorities, with whom Afix Food will cooperate as required.
17. Indemnity
You agree to indemnify, defend and hold harmless Afix Food (AFIX FOOD AND DELIVERY SERVICES), its proprietor, employees and agents from and against any claims, liabilities, damages, losses and expenses (including legal fees) arising out of or related to:
- your use or misuse of the Platform;
- your breach of these Terms;
- your violation of any law or the rights of any third party.
18. Data Protection and Privacy
Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, store and share your personal information.
In summary, Afix Food:
- uses reasonable technical and organisational measures to protect your data but cannot guarantee absolute security against breaches or hacking;
- does not sell or rent your personal data to third parties;
- may share your data only with limited service providers (e.g., payment gateways, SMS/email providers, hosting, analytics) solely for operating the services.
By using the Platform, you consent to such processing as described in the Privacy Policy.
19. Changes to the Terms
We may modify or update these Terms from time to time. Updated Terms will be made available within the app or on our website and will take effect once published.
Your continued use of the Platform after such updates constitutes your acceptance of the revised Terms.
20. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India.
Subject to applicable law, any disputes arising out of or in connection with these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts at Ambikapur, Chhattisgarh, India.
21. Contact Information
For support, complaints or legal notices, you may contact us at:
AFIX FOOD AND DELIVERY SERVICES
Email: support@afixfood.com
City: Ambikapur, Chhattisgarh – 497001, India
Privacy Policy
Last Updated: [01/01/2026]
1. Introduction
This Privacy Policy explains how Afix Food (AFIX FOOD AND DELIVERY SERVICES, “we”, “us”, “our”) collects, uses, stores and shares information about you when you use the Afix Food user mobile application and related services (“Platform”).
By accessing or using the Platform, you acknowledge that you have read, understood and agree to this Privacy Policy.
Afix Food is an online food delivery app that connects users with restaurants, cafés and bakeries in their city and enables on‑demand / instant food delivery. We do not cook or manufacture food ourselves; we provide technology and services to facilitate orders and deliveries.
2. Information We Collect
2.1 Information you provide
When you use the app, you may provide us with the following information:
- Name (for displaying on orders and receipts)
- Mobile number (primary field for login and contact)
- Email address (optional)
- Delivery address and location details
- GPS / location data (for showing nearby restaurants and enabling delivery, subject to your device permissions)
- Profile picture (optional)
You provide this information directly in the app or by granting necessary permissions.
2.2 Information collected automatically
When you use the Platform, certain technical and usage information may be collected automatically, such as:
- Device information (model, OS version, app version)
- IP address and approximate location
- App usage logs, events, crash logs and performance data
- Interaction with notifications and screens (basic analytics)
This information is used to operate, secure and improve the Platform.
3. How We Use Your Information
We use your information for the following purposes:
- To create, operate and manage your user account (login, profile, settings).
- To process your orders, including sharing relevant details with Restaurant Partners and Delivery Partners.
- To process payments and refunds through third‑party payment gateways.
- To send you order‑related communications such as OTPs, confirmations, delivery updates, refund status and support messages (via SMS, calls, email and/or in‑app notifications).
- To monitor, analyse and improve the Platform, including fixing bugs and enhancing features.
- To detect and prevent fraud, misuse and security incidents.
- To show you app‑based offers, updates and marketing notifications inside the Afix Food app (with some notification controls where available).
We only use your information to the extent reasonably necessary to operate and improve our services.
4. How We Share Your Information
We do not sell or rent your personal data to third parties. We share your information only with limited parties for legitimate purposes, as described below:
Restaurant Partners
To enable them to accept and prepare your orders: your name, mobile number, delivery address, order details and relevant instructions.
Delivery Partners
To enable pickup and delivery: your name, contact number, delivery address, location details (including approximate or live location where necessary), and order details.
Payment gateways and banks
To process online payments, refunds and fraud checks through third‑party payment providers (e.g., Razorpay) and banking channels.
Service providers
- SMS and email service providers
- Cloud hosting and infrastructure providers
- Analytics and crash reporting tools
These providers receive only the data necessary to perform their functions, and we expect them to follow reasonable data protection practices.
Government authorities / law enforcement / regulators
- Where required by applicable law, regulation, court order or government directive; or
- In cases of suspected fraud, crime, disputes, accidents, harassment or other incidents where disclosure is legally necessary or appropriate.
5. Cookies, SDKs and Tracking Technologies
The app and/or our website may use cookies, SDKs and similar tracking technologies for purposes such as security, analytics, crash reporting and improving user experience.
You can control certain permissions (such as location and notifications) from your device settings, but disabling some permissions may limit the functionality of the app.
6. Data Security
We use reasonable technical and organisational measures to protect your information against unauthorized access, loss, misuse or alteration, including secure servers and access controls where feasible.
However, no method of transmission over the internet or electronic storage is completely secure; therefore, we cannot guarantee absolute security of your data or that security incidents will never occur.
If we become aware of a serious security incident or data breach affecting your information, we will take steps as required by applicable law and, where appropriate, attempt to inform affected users.
7. Data Retention
We retain your personal data for as long as reasonably necessary for:
- providing and improving our services;
- maintaining records of transactions and orders;
- complying with legal, regulatory, accounting and audit requirements;
- preventing fraud or misuse and resolving disputes.
When your information is no longer required for these purposes, we will take reasonable steps to delete, anonymize or securely archive it, subject to legal and operational requirements.
8. Children and Minors
We do not intentionally seek to collect personal data separately from children under 18 years of age. The Platform is not specifically designed for children, and we do not recommend independent use by minors.
If you believe that we may have collected personal data about a minor without appropriate consent, you may contact us so that we can verify and, where appropriate, delete such data.
9. Your Choices and Basic Rights
Subject to our technical setup and applicable law, you may have some or all of the following options:
- Profile updates: You can view and update certain profile information (such as name or email) within the app, where this feature is available.
- App uninstall: You can uninstall the Afix Food app at any time. After uninstall, we will not collect new data from your device, but some information (such as order history and payment records) may remain stored for a limited period for legal, accounting or dispute‑handling reasons.
- Notifications: You may be able to control certain categories of push notifications (e.g., promotional alerts) through the app or device settings when such controls are provided.
If and when new Indian data protection laws (such as the Digital Personal Data Protection norms) impose additional rights or requirements, we may update this Policy and our internal processes accordingly.
10. Account Deletion
In accordance with Google Play Store policy, you have the right to request the deletion of your Afix Food account and associated data.
To request account deletion, please send an email to support@afixfood.com with the subject line "Account Deletion Request".
Upon receiving your request, we will process it in accordance with applicable law. Please note that certain information, such as transaction history and order records, may be retained for a limited period as required for legal, accounting, and fraud prevention purposes.
11. Third‑Party Websites and Services
The Platform may contain links to third‑party websites, apps or services. Those third parties have their own privacy policies and practices, for which they are solely responsible.
Once you leave our app or website and visit such third‑party services, your data will be governed by their privacy policies. Afix Food is not responsible for the content, security or privacy practices of such third parties.
12. Our Position on Data Sale and Sharing
Afix Food does not sell or rent your personal data to third parties.
We share your information only with Restaurant Partners, Delivery Partners, payment providers, communication services, hosting providers and analytics tools as reasonably necessary to run our services.
If in future we introduce any new type of data sharing that is materially different, we will update this Privacy Policy and, where legally required, seek appropriate consent before proceeding.
13. Communications and Marketing
We will send you transactional communications that are necessary for providing the service, such as OTPs, order confirmations, payment receipts, delivery updates and refund status updates. These may be sent via SMS, calls, email and/or in‑app notifications.
For marketing and promotional messages, our primary focus is in‑app push notifications within the Afix Food app. We do not intend to use channels like WhatsApp or other personal messaging for heavy marketing without your consent.
Where available, you may be able to control certain categories of promotional notifications through in‑app or device notification settings, in accordance with applicable law.
Please note that for quality assurance, training, and safety purposes, telephone calls made through the Afix Food platform between you and Delivery Partners may be recorded and stored for a limited period. By using this call functionality, you consent to such recording.
14. Legal Basis and Compliance (India)
We handle your information in accordance with applicable laws of India, including any applicable data protection, privacy and consumer protection regulations, as updated from time to time.
Where the law requires us to share information with regulatory authorities, courts, law enforcement or other government agencies, we may do so in compliance with such legal obligations.
15. Changes to this Privacy Policy
We may update or modify this Privacy Policy from time to time.
The updated Policy will be published within the app and/or on our website with a “Last Updated” date.
Your continued use of the Platform after any changes become effective will be deemed as your acceptance of the updated Privacy Policy.
16. Contact Us
If you have any questions, concerns or requests related to this Privacy Policy or your personal data, you may contact us at:
AFIX FOOD AND DELIVERY SERVICES
Email: support@afixfood.com
City: Ambikapur, Chhattisgarh – 497001, India
Content Policy
A. User Generated Content & Review Policy
1. Scope
This User Generated Content & Review Policy (“Content Policy”) applies to all content submitted or displayed by users on the Afix Food user app, including ratings, text reviews, comments, feedback, images and any other material (“User Content”).
This Policy forms part of the Terms & Conditions of the Afix Food user app.
2. Who can rate and review
Only users who have actually placed and completed an order with a particular restaurant through Afix Food may submit ratings and text reviews for that restaurant (verified order reviews).
Users who have not ordered from that restaurant via Afix Food will not be able to post a review for it.
3. Acceptable content
User Content should be:
- Honest and based on your own order experience.
- Focused on relevant aspects such as food, packaging, delivery and service.
- Written in a factual and respectful manner.
At present, Afix Food primarily supports ratings and text reviews. Any future media uploads (such as photos) will also be covered by this Policy.
4. Prohibited content
You agree not to submit any User Content that:
- contains abusive, insulting, vulgar, obscene or sexually explicit language;
- promotes hatred, discrimination or violence on the basis of caste, religion, gender, region, language or similar grounds;
- is false, misleading or defamatory;
- is spam, advertising or promotional material (including repetitive sharing of referral codes or unrelated links);
- discloses personal information of any person (such as phone numbers, home addresses, payment details) without valid consent;
- contains threats, harassment or incitement to violence;
- infringes any copyright, trademark or other intellectual property rights;
- violates any applicable law or regulation.
Repeated unreasonable refund demands, blackmail‑type comments (“give refund or I will defame you”) and coordinated fake reviews may also be treated as misuse.
5. Rights of Afix Food over User Content
You retain ownership of your User Content, but by submitting it on the Platform you grant Afix Food a worldwide, non‑exclusive, royalty‑free licence to use, reproduce, modify (for formatting or translation), display and distribute such content on the Platform and in our communications and materials.
Afix Food may, at its discretion and without prior notice:
- edit, hide or remove any User Content that appears to violate this Policy, the Terms & Conditions or applicable law;
- filter or down‑rank content that appears fake, irrelevant or harmful;
- decline to display content that is not related to an actual order experience.
6. Misuse, harassment and consequences
In case of serious misuse, including but not limited to:
- abusive or threatening behaviour through reviews or messages;
- harassment or incitement against Delivery Partners, Restaurant staff, other users or Afix Food;
- fake reviews, multiple fake accounts or attempts to manipulate ratings or refunds;
Afix Food may take one or more of the following actions, depending on the situation:
- issue warnings;
- remove or restrict offending content;
- temporarily suspend or permanently block user accounts;
- restrict access to offers or features;
- share relevant information with authorities where legally appropriate.
Incidents such as arguments, assaults or harassment between users, Delivery Partners and Restaurant Partners are governed by Indian law and handled by the appropriate authorities (for example, police or courts). Afix Food is a service provider and does not guarantee compensation for such incidents, but may cooperate with authorities in accordance with applicable law.
7. Monitoring and reporting
Afix Food is not obliged to pre‑screen all User Content but reserves the right to monitor and review content at its discretion.
If you believe that any User Content is abusive, fake, illegal or otherwise in violation of this Policy, you may report it through the app (where available) or by contacting support. We will review such reports and take appropriate action.
B. Design, Code and Asset Credits
1. App design and code
The overall design, layout, user interface and source code of the Afix Food user app are proprietary to AFIX FOOD AND DELIVERY SERVICES and are protected under applicable laws.
No part of the app’s design or code may be copied, modified or reused without appropriate authorisation.
2. Icons, graphics and fonts
The Afix Food app uses a combination of:
- system and platform‑provided UI elements and icons;
- custom elements created specifically for Afix Food; and
- certain graphic resources obtained from third‑party providers under their respective licences.
Where applicable, Afix Food acknowledges and credits such third‑party providers, including, for example:
“Certain visual assets in this app are credited to their respective creators and platforms, including resources from Vecteezy (vecteezy.com).”
All such third‑party resources remain the property of their respective owners and are used under the terms of the relevant licences.
3. External components and services
The app may integrate external components and services (such as payment gateways, analytics, crash reporting or similar tools) solely for the purpose of operating and improving the Platform.
These components are owned by their respective providers and are used under their own terms. This does not grant any ownership rights over Afix Food or its code to such providers.
4. No implied affiliation
Any mention of or reference to third‑party names, logos or services (for example, Android, Google, payment providers or other platforms) is for identification and functional purposes only and does not imply any formal affiliation, sponsorship or endorsement unless expressly stated.
5. Contact for content and credits
If you believe that any content, icon, graphic, font or other asset used in the Afix Food app has been used in a manner inconsistent with its licence or your rights, you may contact us with details, and we will review the matter and take appropriate steps where required.
Contact:
AFIX FOOD AND DELIVERY SERVICES
Email: support@afixfood.com
Ambikapur, Chhattisgarh – 497001, India
Restaurant Partner Policy
PRIVACY POLICY & MERCHANDISE TERMS OF SERVICE
Last Updated: 30/05/2026
Platform Operator: AFIX FOOD AND DELIVERY SERVICES
Registered Jurisdiction: Ambikapur, Surguja, Chhattisgarh, India - 497001
Welcome to the Afix Restaurant Partner mobile application (hereinafter referred to as the "App" or "Platform"). This legal document governs the privacy practices, data collection safety, and business operations terms between AFIX FOOD AND DELIVERY SERVICES (referred to as "We", "Us", "Our", or "Afix") and registered Merchant establishments, owners, or managers (referred to as "Merchant Partner", "You", or "Your").
By completing the digital onboarding process via OTP verification and accessing the App, you explicitly agree to be bound by these Terms and Privacy Policy.
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PART 1: DATA SAFETY & PRIVACY POLICY
1. Information Collected During Digital Onboarding
To register as an authorized merchant, managers or owners must complete a mandatory digital onboarding process directly within the App. During this stage, we collect:
- Business Identification: Restaurant name (Trade Name), legal entity name, complete physical address, and commercial contact details.
- Verification Documents: Digitally uploaded copies or registration numbers of PAN Card and GST Certificate to verify business legitimacy.
- Financial & Payout Data: Bank account number, IFSC code, and account holder name. This data is strictly used to process and disburse earnings collected from online food orders placed by customers on the Afix Food user application.
- Access & Security Data: Authorized mobile numbers (used exclusively for secure OTP logins) and email addresses for critical system alerts.
2. Device Permissions & Spatial Data Limitations
The App requires specific device permissions to operate efficiently, manage menu uploads, and guarantee real-time order notifications. We handle these permissions under strict privacy rules:
- One-Time Location Access (No Background Tracking): The App requests GPS/Location permission only once during the digital onboarding phase to capture and verify the exact physical coordinates of the restaurant establishment. Once onboarding is completed, the App does not track, access, or record the device's location in the background.
- Notification and Loud Sound Alerts: The App requests permission to send Push Notifications upon initial launch. This is critical for marketplace operations. We utilize dedicated notification channels to trigger loud sound alerts and rings, ensuring that restaurant staff never miss an incoming instant food order from Afix Food.
- Camera and Storage Access: The App requests access to the device’s camera and media storage. This permission allows managers to upload onboarding compliance documents (PAN/GST) and capture or select food images for the dynamic menu editor.
3. Third-Party Data Sharing & Financial Integrity
- Payout Processing via RazorpayX: We share the merchant’s verified bank details (Account Number, IFSC, and Name) with RazorpayX, our integrated payout automation platform, to execute secure money transfers directly into the restaurant’s bank account.
- No Data Renting or Sale: We explicitly state that merchant financial data, business statistics, or registration details are never rented, shared, or sold to any marketing firms or unauthorized third parties.
4. App Diagnostics & Performance Tracking
- Firebase Analytics & Crashlytics: We utilize Google Firebase to monitor technical app stability, analyze system logs, and receive immediate alerts regarding application crashes. The data collected via Firebase is completely anonymized and technical in nature (e.g., device model, OS version, app freeze events) and does not include sensitive financial or personal identification records.
5. Account Termination & Permanent Data Retention
- Account Termination Options: If a merchant partner wishes to terminate or close their account on Afix Restaurant Partner, they can initiate the request by emailing us at support@afixfood.com. Alternatively, they can directly contact their assigned Dedicated Account Manager via phone call to process the offboarding seamlessly.
- Permanent Data Retention for Legal & Tax Compliance: Due to the financial nature of the platform—specifically regarding processing monetary payouts via RazorpayX, executing marketplace commission billing, deducting government taxes, and formatting GST inputs—account closure does not result in the immediate destruction of financial logs. In accordance with Indian tax, accounting, and anti-fraud regulations, all historical transaction records, business verification documents (PAN/GST), tax invoices, and payout histories will remain permanently and securely archived in our database for audit and compliance purposes.
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PART 2: BUSINESS OPERATIONS & DISPUTE RULES
6. Marketplace Commission, Taxes & Weekly Payouts
- Platform Commission: A default marketplace commission of 22% (or as dynamically communicated via individual agreements) will be levied on the net value of all orders placed through Afix Food.
- GST & Input Tax Credit (ITC): An 18% GST will be charged strictly on the platform's commission value (under HSN: 9983). For GST-registered merchants, Afix Restaurant Partner will issue corporate tax invoices to enable seamless GST Input Tax Credit (ITC) claims.
- Weekly Settlement Cycle: All accumulated payouts, after deducting the platform commission, applicable government taxes (TCS/TDS), and processing fees, will be disbursed weekly on Every Wednesday.
7. Order Cancellation, Penalties & Compensations
To protect the marketplace ecosystem from financial losses and bad customer experiences, the following matrix applies:
- Merchant Cancellation (Post-Acceptance): If a merchant cancels an order after accepting it on the Afix Restaurant Partner app, a defined penalty percentage of the order value will be deducted from their subsequent payout.
- Pre-Pickup Compensation (System/Rider Failure): If an order is accepted and prepared by the merchant but gets cancelled before pickup due to system errors, extreme weather, or unavailability of an independent Delivery Partner, the merchant will receive a percentage compensation payout of the food cost, provided the merchant marked the order as 'Ready' on time.
- Post-Pickup Compensation: If an order is successfully handed over to the Delivery Partner but is cancelled after pickup due to accidents, rider mistakes, or verified transit issues, the merchant is fully protected and will receive their designated payout percentage.
- Frequent Rejections: Continuous or excessive rejection of incoming live orders disrupts the platform flow and will lead to an automatic Temporary Account Suspension.
8. Food Quality, Hygiene, and Health Liability
- Sole Merchant Liability: The preparation, taste, quality, nutritional accuracy, hygiene, and safe packaging of the food items are the sole and absolute responsibility of the Merchant establishment.
- Health and Legal Claims: In the event of customer complaints regarding food poisoning, spoiled items, foreign objects (e.g., hair, insects) in the food, or allergic reactions, the Merchant shall be solely liable under the Food Safety and Standards Act (FSSAI) and civil/criminal laws. Afix Food or Afix Restaurant Partner shall bear zero legal or financial liability for health-related claims.
- Order Handover & Packaging: Merchants must ensure all packages are securely sealed or taped before handover. If a customer rejects an order due to a compromised or unsealed package, the loss will be borne entirely by the merchant.
9. Price Parity & Discrepancies
- Price Sync: The Merchant is responsible for maintaining pricing transparency. Any financial discrepancy, customer dispute, or legal complaint arising from a difference between the restaurant's offline menu prices and online prices displayed on Afix Food shall be settled by the merchant. The customer will only be charged what is displayed on the application.
10. Delivery Partner Code of Conduct & Ground Disputes
- Independent Service Providers: Delivery Partners are independent contractors and are not direct employees of Afix.
- Mutual Professional Conduct: Professional and respectful conduct between the restaurant staff and Delivery Partners is strictly mandatory.
- Rider Misbehavior / Delays: If a Delivery Partner engages in abusive behavior, causes intentional delays, or mishandles the food at the outlet, the merchant manager must report the incident instantly via the App or through their Dedicated Account Manager. Afix will initiate immediate disciplinary actions, including permanent blacklisting of the rider from that specific outlet.
- Merchant Staff Misbehavior: Conversely, if restaurant staff mistreats a Delivery Partner, intentionally delays handovers, or refuses to provide a correctly prepared order, Afix reserves the right to block incoming orders or permanently terminate the merchant's ID.
- On-Ground Liability Waiver: Afix acts solely as an intermediary technology platform. Any physical altercations, verbal abuse, or accidents occurring on-premises between restaurant staff and delivery partners are subject to local Indian laws and must be handled via local law enforcement authorities.
11. Fraud Prevention & Account Security
- Fraud Detection: Any fraudulent activities—including but not limited to colluding with riders to generate fake orders, manipulating menu prices during live orders, inflating discount structures falsely, or creating multiple dummy partner accounts—will result in an immediate and permanent ID block.
- Withholding of Funds: In case of verified fraud, Afix reserves the absolute right to permanently withhold all pending weekly payouts to recover operational damages.
12. Privacy & Branding Rights
- Customer Privacy (Number Masking): To enforce strictly protected communication, customer contact details are entirely masked. Merchant staff can only communicate via the in-app routing mechanism for order coordination, and saving customer numbers is prohibited.
- Mutual Brand Logo Usage: Active partners (defined as establishments processing at least 1 order per month) grant Afix a non-exclusive right to display their brand logos, trade names, and food images for marketing and in-app promotion.
13. Legal Jurisdiction
- This digital platform agreement is executed under the legal framework of India. Any unresolved commercial disputes, operational conflicts, or legal notices are strictly subject to the exclusive jurisdiction of the courts at Surguja (Ambikapur), Chhattisgarh - 497001.
CONTACT INFORMATION
For support, compliance inquiries, or legal notices, please contact us at:
AFIX FOOD AND DELIVERY SERVICES
Email: support@afixfood.com
Head Office: Ambikapur, Chhattisgarh - 497001, India
Delivery Partner Policy
AFIX FOOD AND DELIVERY SERVICES - DELIVERY PARTNER POLICY
Last Updated: June 2026
PART 1: PRIVACY POLICY
1. Introduction and Scope
Welcome to Afix Food. This Privacy Policy describes how AFIX FOOD AND DELIVERY SERVICES ("Company", "we", "us", or "our") collects, uses, and shares your information when you use our Delivery Partner mobile application. By registering as a Partner, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
To facilitate our delivery operations and ensure security, we collect the following types of information:
- Personal Identification: Full Name, Phone Number, PAN Card number, and Aadhar details.
- Financial Information: Bank account details (Account Number, IFSC code, and Passbook/Cheque images) for processing your weekly payouts and earnings.
- Vehicle Information: Vehicle type, registration number, and images of your vehicle/RC.
- KYC Documents: Photographic images (Selfies) and scans of government-issued IDs for identity verification.
3. Real-Time Location Data (Crucial for Delivery)
AFIX FOOD AND DELIVERY SERVICES collects precise location data to enable core features of the delivery service:
- Foreground and Background Tracking: We collect your location data even when the app is running in the background or when the app is closed, as long as you are "Online" in the Partner App.
- Why we collect it:
* To broadcast available orders to the nearest available partners.
* To provide real-time tracking of the delivery progress to the Restaurant and the Customer.
* To calculate the exact distance traveled for accurate payout and incentive processing.
* To ensure the safety of our partners during active delivery trips.
4. How We Use Your Information
Your data is used solely for operational purposes, including:
- Onboarding and identity verification.
- Order matching and dispatching.
- Processing earnings, bonuses, and handling statutory deductions.
- Resolving support tickets and delivery disputes.
- Communicating important service updates and policy changes.
5. Data Sharing and Disclosure
We respect your privacy and only share your data under the following circumstances:
- With Restaurants and Customers: Once an order is assigned, your name and real-time location are shared to facilitate a smooth pickup and drop-off.
- With Service Providers: We share necessary details with partners like Razorpay for secure processing of deposits and payouts.
- Legal Requirements: We may disclose information if required by the laws of India or in response to valid requests by public authorities (e.g., a court or a government agency).
6. Data Security and Retention
- Security: We implement industry-standard security measures (including SSL encryption and Firebase Secure Rules) to protect your personal data from unauthorized access or disclosure.
- Retention: Your personal data is retained as long as your account is active. If you wish to terminate your partnership and delete your data, you may contact our support team.
7. Data Deletion and Your Rights
You have the right to access and update your profile information at any time. If you wish to delete your account and associated data from our servers, please send a request to our support email mentioned below.
8. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
9. Contact Us
For any questions, grievances, or data deletion requests, please reach out to us:
- Company: AFIX FOOD AND DELIVERY SERVICES
- Location: Ambikapur, Chhattisgarh - 497001, India.
- Support Email: support@afixfood.com
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PART 2: TERMS AND CONDITIONS
1. Introduction and Acceptance
Welcome to Afix Food. By registering, you agree to be an independent contractor. You are free to control your own work hours.
2. Partner's Obligations
- You must be 18+ years old.
- You must maintain a valid Driving License, RC, and Insurance.
- You are responsible for following all traffic laws. AFIX FOOD AND DELIVERY SERVICES is not liable for accidents or fines.
3. Payouts and Incentives
- Earnings are per-order based (Base Pay + Distance Pay).
- Payouts are processed weekly.
- Deductions for joining fee installments will be made from your earnings.
4. Confidentiality
Customer names and addresses must be kept strictly confidential. Misuse is a serious breach.
5. Termination
You can stop using the app anytime. AFIX FOOD AND DELIVERY SERVICES reserves the right to block accounts for fraudulent activity or violation of terms.
6. Legal and Jurisdiction
In case of any dispute, the decision of AFIX FOOD AND DELIVERY SERVICES management will be final. Any legal claims shall exclusively be handled by the courts of Ambikapur, Chhattisgarh, India.